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MCTS Excellence

For every employee of the Milwaukee County Transit System, MCTS Excellence is more than just a saying, it is a way of life. 

The MCTS Excellence program is a unique way to recognize MCTS employees for their big and small acts of kindness. The initiative includes a popular video series, in which bus surveillance video is used to tell incredible stories that might not otherwise get told. Hundreds of millions of people around the globe have viewed or read about MCTS employees’ inspiring actions, thanks to the broad reach of social media, TV, radio, and newspapers.

Stories about MCTS employees’ kindness, compassion, and heroism have been featured by a wide range of media outlets, including: CNN, HLN, Fox News, NBC News, ABC News, CBS News, the Ellen DeGeneres Show, the Steve Harvey Show, Good Morning America, Inside Edition, A&E Live Rescue, CBS Evening News, Pickler & Ben, Time Magazine, People Magazine, Kelly Clarkson’s ‘A Minute and a Glass of Wine,’ and ‘Anderson Cooper Full Circle’.

We want to hear your stories of MCTS Excellence. If you see a bus driver or other MCTS employee going above and beyond, please let us know by filing a commendation for that person.

Check back here often because we will keep sharing new stories of MCTS Excellence!

MCTS Driver Goes Above and Beyond to Help a Passenger in Need

Thanks to Heath for going above and beyond to help a passenger get to their destination.

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MCTS Driver Helps Woman Escape A Domestic Violence Situation

Thanks to Torrie for helping a woman escape a domestic violence situation.

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MCTS Driver Has Great Customer Service

Thanks to Arkillius for his great customer service!

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MCTS Driver Helps Customer With Medical Situation

Thanks to Stephanie for helping a passenger with a medical situation.

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Spiteful Turkeys Cause Minor Delay Along Route 31 in Wauwatosa

A flock of spiteful turkeys caused a minor delay along Route 31 in Wauwatosa. Thank you to our passengers and MCTS Driver Charles Ross for your patience and MCTS Excellence!

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MCTS Driver Surprises Hard-Working Teen with Free Bus Pass

MCTS Bus Driver Shamika Anderson bought a bus pass for a hard-working teenager she met while driving the PurpleLine.

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Robotics Team Rebuilds MCTS Farebox to Help Teach Kids Who Are Visually-Impaired

A robotics team at Pewaukee High School rebuilt a damaged MCTS farebox to help teach kids who are blind or low vision how to ride the bus.

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MCTS Driver Saves Skunk with Yogurt Cup Stuck on Head

MCTS bus driver Bob Ervin took extraordinary steps earlier this summer to save a skunk that had its head stuck inside a yogurt container!

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MCTS Driver Surprises 10-Year-Old Boy with New Bike

A 10-year-old opened up to MCTS Driver Shamika Anderson about his life – which included some hardships. The next day, to bring a smile to her new friend’s face, Shamika surprised the boy with a brand new bike

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MCTS Driver Helps Woman in Wheelchair Cross Busy Intersection

Kudos to MCTS Driver Justin Bonds, who ran out of his bus to help a woman in a wheelchair who was having trouble getting across a busy intersection.

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MCTS Driver Helps Reunite Lost Dogs with Family Just in Time for Christmas

Two lost dogs are back with their family this holiday season thanks to the vigilance, kindness and compassion of MCTS Driver Jamie Grabowski.

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MCTS Driver Spots Fire, Rushes into Burning Apartment

MCTS Driver Chanaye Brown is credited with helping save residents from a burning apartment building in Milwaukee.

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MCTS Driver, Police Team Up to Help Little Boy on Bicycle

MCTS Bus Driver Shamika Anderson spotted a little boy riding his bicycle alone in Greenfield on the morning of August 21, 2019. What started as a simple act of kindness, soon turned into a genuine concern about the child's safety.

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MCTS Drivers Find Two Lost Children on Same Day

MCTS bus drivers have received a lot of attention for helping lost children over the years, but this is a first! Cressida Neal and Cecilia Nation-Gardner each stopped their bus to help a child in need on July 5, 2019.

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MCTS Driver Helps Turtle Cross Road in Oak Creek

MCTS Driver Yaghnam Yaghnam was approaching the end of his route at MATC in Oak Creek when he spotted a turtle in the middle of the road.

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MCTS Driver Saves Little Boy Who Wandered Away from School

MCTS Driver Cecilia Nation-Gardner saved a little boy who was running through traffic after wandering away from school.

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MCTS Driver Helps Mom Find Baby's Lost Shoes During Snowstorm

MCTS Driver Vickie Foster helped a mom find her baby’s lost shoes during a snowstorm in Milwaukee on January 28th, 2019.

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MCTS Driver, Riders Team Up to Push Stuck Car Off Railroad Tracks

MCTS Driver Shenika Merrill was navigating a snowstorm when she spotted a car stuck in the snow on railroad tracks in Wauwatosa.

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MCTS Driver Rushes to Help Victim of Rollover Crash

MCTS Driver Shannon Johnson remained calm when he witnessed a rollover crash directly in front of his bus.

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MCTS vs. Polar Vortex & Snowstorm

January 2019's snowstorm & Polar Vortex were no match for MCTS’ incredible team of drivers, mechanics, dispatchers & other dedicated employees who kept our vital public service up and running!

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