Our apologies, we're experiencing a high volume of calls as we transition riders to WisGo. As a reminder, you have until September 30 to switch from the M-Card to WisGo. Thanks for your patience.
MCTS employees are proud to provide top notch customer service to passengers and the general public.
Many questions can be answered by calling our 24/7 automated bus information hotline. Please dial: 414-344-6711 and follow the prompts to connect yourself to the specific department or person able to handle your inquiry.
To reach Customer Service please dial: 414-937-3218 (Voice) or 711 (TRS) and follow the prompts to connect yourself to the specific department or person able to handle your inquiry.
Call Center Hours of Operation: Monday- Friday 8 a.m.-4:30 p.m. (Holiday Hours Vary)
MCTS Administrative Offices are located at: 1942 N. 17th Street Milwaukee, WI 53205
Administration Hours of Operation: Monday-Friday 8 a.m.-4:30 p.m. Holiday Hours Vary)
You can also send your comments through online feedback forms, 24 hours a day, seven days a week, on a variety of topics. Please allow three business days for email responses. Please note, MCTS reserves the right not to respond to emails containing vulgarity or inappropriate language.
We appreciate you taking the time to contact us. Your detailed feedback helps us to better serve our community. Please select one of the following:
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Lost and Found 414-937-3206 or 711 (TRS)
Report an Accident or Incident
If you were directly involved in an accident or incident involving an MCTS bus, you will need to report any property damage or injuries to the MCTS Risk Management Department by calling (414) 937-3247 or emailing Risk_Management@mcts.org.
Please have all details of the incident/accident with the 4 digit bus number along with any damages or injuries. A Risk Management team member will record your information and notify you of the next steps. Click here for more information.
ADA Comments and Complaints
Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of disability, may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. For information on how to file a complaint, contact MCTS as listed below:
Milwaukee County Transit System 1942 N 17th St Milwaukee, WI 53205 414-343-1700 or 711 (TRS) ADAComments@mcts.org
Commuter Value Pass & U-PASS Information 414-343-1777 or 711 (TRS) 8:00 a.m. to 4:30 p.m. Monday through Friday
Media Requests Please email aschryver@mcts.org.
Open Records Requests Under the Wisconsin Public Records Law, public agencies are required to make certain records and information available to the public upon request. The purpose of this law is to ensure that citizens have the greatest possible information regarding the affairs of government and the official acts of those officers and employees who represent them. As a quasi-governmental instrumentality of Milwaukee County, Milwaukee Transport Services, Inc. has adopted this policy regarding access to records to comply with the law.
To submit your request for public records, email MCTSOpenRecords@mcts.org.
For more information on Open Records Requests, please click here.
Making a Title VI Complaint Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of race, color or national origin, may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. For information on how to file a complaint, contact MCTS as listed below:
MCTS Human Resources Department 1942 North 17th Street Milwaukee, WI 53205 414-344-4550 or 711 (TRS)
Our Address
Milwaukee County Transit System 1942 North 17th Street Milwaukee, Wisconsin 53205 customerservice@mcts.org For all offices not listed above, please call 414-344-4550 or 711 (TRS)